1. Refund Policy

We aim to provide a seamless experience for our customers. Please read our refund policy carefully.

2. Eligibility for Refund

• Refund requests must be submitted within 14 days of payment.
• Refunds will only be issued for services not yet processed or submitted to the respective freezone.
• All refunds are subject to deduction of any applicable fees from the freezone, service fees, or payment fees.

3. Refund Process

• Submit a refund request via email to setup@freeezone.com.
• Provide your order number and reason for the refund request.
• Our team will review the request and process the refund within 14 business days.
• Refunds will be issued to the original payment method.

4. Exceptions

• Refunds are not available for services already submitted to the freezone authorities.
• Changes in freezone fees or regulations after payment will not be eligible for a refund.

5. Contact Us

If you have any questions or need assistance, please reach out to us at setup@freeezone.com.